Refund & Returns Policy

Last Updated: August 2026

At [Monty Harris Pets], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, damaged, or altered after delivery.
• Clearance or final sale items.
• Gift cards.
• Personal care products or hygiene items (where applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

We'll review your request and arrange a replacement or full refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping

If the return is due to:

• A defective or incorrect item, we'll cover the return shipping costs.
• A change of mind or ordering the wrong product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Delivery Issues

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders delayed due to:

• Incorrect shipping information
• Customs processing
• Weather conditions
• Carrier delays beyond our control

If your package appears lost, please contact us and we'll work with the shipping carrier to resolve the issue.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you'd like a different colour or model, please contact us to discuss your options.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: reecewm04@gmail.com

Please include your order number in all correspondence to help us assist you more quickly